We’re Here for You 💕
Do you have any questions or concerns about your order? Don’t hesitate to reach out to us. Michelle and Muriel are here for you and happy to help with love!
Frequently Asked Questions
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Why hasn't my tracking updated?
Tracking information can take 24-72 hours to appear after shipment.
Can I change my shipping address?
Address changes may be possible before the order is processed. Please contact us as soon as possible.
Can I cancel my order?
Orders may only be cancelled before processing begins.
Do you offer refunds?
Yes, eligible returns and refunds are accepted according to our Refund Policy.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and provide photos or videos of the damage.
What if I received the wrong item?
Contact our support team with photos, and we will investigate and assist.
Do I need to pay return shipping?
Customers are generally responsible for return shipping unless the item is defective or incorrect.
Are your products authentic?
We source our products from trusted suppliers and wholesalers. While we are not always affiliated with the original brand manufacturers, we strive to provide high-quality products that match the descriptions and images shown on our website.
Why is my tracking showing no updates?
Tracking information may take several days to update after shipment. This is normal, especially during international transit.
Contact Form
30-Day Return Policy
Your satisfaction with your order is important to us. That’s why you can return items within 30 days after receiving them if they do not fully meet your expectations.
Simply contact our customer service. We are happy to assist you.
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